COVID-19 UPDATE (3/27/2020)

On March 19th, Governor Greg Abbot, in a joint announcement with the Texas Department of State Health Services, declared a state-wide Public Health Disaster in response to COVID-19. This week, Judge Clay Jenkins of Dallas County issued a Shelter in Place order for all residents and businesses not deemed essential services in Dallas County. As of Tuesday, March 24, Collin County has issued a “Stay Home, Work Safe” order in response to the rapid spread of COVID-19. As a result of the growing concerns surrounding COVID-19, The Turning Point is making a few difficult but temporary changes to how we provide services in order to minimize the risk of virus transmission to staff and the survivors we serve. First and foremost, we have closed our physical offices at 3325 Silverstone Dr., Plano, TX during the Shelter in Place Order but rest assured, we will continue to provide necessary services remotely and crisis intervention will continue through our 24-hour hotline, 1-800-866-7273. Other program changes:


Counseling, Legal Advocacy & Case Management:

Survivors currently receiving services will continue receiving services remotely, either online or by phone. We encourage survivors who are looking to begin services to contact us by phone at 972-985-0951 or 1-800-886-7273 if in immediate crisis, and our service access team will explore individual service needs with you.

Medical Accompaniment and Forensic Exam Services:

Advocates and sexual assault nurse examiners will continue to provide services to survivors in need of a rape exam at the of following locations:


· Courtney’s SAFE Place located at our agency at 3325 Silverstone Dr., Plano, TX 75023 (15 y/o and over)

· Children’s Medical Center Plano (nursing services only) located at 7601 Preston Rd., Plano, TX 75024

· Children’s Medical Center Dallas (nursing services only after hours and weekends) located at 1935 Medical District Dr., Dallas, TX 75235


Regarding our mobile SANE services to our community hospitals, we realize that some patients/victims may have additional injuries or health-related conditions that require greater medical attention than we can provide. We will assess those patients/victims along with you to determine how best to meet both their medical, forensic and emotional needs. If it is absolutely critical for us to provide the exam at the hospital, we will only provide forensic nursing services. Advocacy services will be provided via the phone. The forensic nurse will guide the process.


For assistance with services at Courtney’s SAFE Place, please call our 24-hour hotline at 1-800-886-7273. Please remember that evidence collection (rape exams) can only be conducted within 5 days of an assault. When medical accompaniment cannot be provided at the hospitals, a complete information will be provided by the nurse examiner and an advocate will follow-up with the survivor within 2 business days. Advocacy can also be performed over the phone during the exam if needed.


Outreach and Education:

· Sadly, all Sexual Assault Awareness Month campaign events scheduled in April have been cancelled. Advocacy training is also suspended but we are looking into ways to continue training online should this pandemic continue into the summer. Please follow us on our website, Facebook, Twitter and Instagram for current updates and future events. You can also reach us through our online chat system during business hours via our website.

· All scheduled school-based and community education programming has been suspended until further notice. Please contact our education team at for any questions or concerns.


We recognize this is a stressful and uncertain time. All staff are working diligently from home and want you to know that we are here to help you in any way we can and remain committed to serving survivors of sexual violence. Thank you for your patience as we navigate the ever- changing landscape of this national crisis.


If you have any questions or concerns, please call our 24-hour hotline at 1-800-886-7273.

The Turning Point

3325 Silverstone Dr

Plano, TX 75023

24 hr Crisis (800) 886-7273

Office (972) 985-0951

Fax (972) 612-2582

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