COVID-19 UPDATE (dated 11/23/2020)
Based on the alarming rise of reported infections, hospitalizations and deaths due to COID 19, we felt a need to re-evaluate all in-person services delivered to sexual assault survivors in our hospitals and the services we provide in-office here at The Turning Point. While we feel strongly that the work we do on behalf of survivors of sexual violence is critical now more than ever, we also realize that everyone must do their part to ensure our community, family, friends and clients are safe while still addressing the immediate needs of those we serve.
Effective Monday, Nov. 30, 2020, our physical offices at 3325 Silverstone Dr., Plano, TX will be closed and staff will be working remotely. Our 24-hour crisis hotline, 1-800-866-7273 remains open, and we will continue all other vital services remotely with a few changes:
Counseling, Legal Advocacy & Case Management:
Survivors currently receiving services will continue receiving services remotely, either online or by phone. We encourage survivors who are looking to begin services to contact us by phone at 972-985-0951 or 1-800-886-7273 if in immediate crisis, and our service access team will explore individual service needs with you.
Medical Accompaniment and Forensic Exam Services:
Advocates and sexual assault nurse examiners will continue to provide services to survivors in need of a rape exam but limited to the following locations:
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Courtney’s SAFE Place located at our agency at 3325 Silverstone Dr., Plano, TX 75023 (13 y/o and over)
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Children’s Medical Center Plano (nursing and medical advocacy services) located at 7601 Preston Rd., Plano, TX 75024
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Children’s Medical Center Dallas (nursing services only) located at 1935 Medical District Dr., Dallas, TX 75235
We realize that some patients/victims may have additional injuries or health-related conditions that require greater medical attention than we can provide. We will assess those patients/victims along with our healthcare partners to determine how best to meet both their medical and emotional needs. If it is critical for us to provide the exam at the hospital, we will only provide forensic nursing services. Advocacy services will be provided via the phone. The forensic nurse will guide the process.
For assistance with services at Courtney’s SAFE Place, please call our 24-hour hotline at 1-800-886-7273. Please remember that evidence collection (rape exams) can only be conducted within 5 days of an assault. When medical accompaniment cannot be provided at the hospitals, a complete information will be provided by the nurse examiner and an advocate will follow-up with the survivor within 2 business days. Advocacy can also be performed over the phone during the exam if needed.
Outreach and Education:
All scheduled school-based and community education programming will be provided virtually only. Please contact our education team at for any questions or concerns.
We recognize this is a stressful and uncertain time. All staff are working diligently from home and want you to know that we are here to help you in any way we can as we remain committed to serving survivors of sexual violence. Thank you for your understanding and be safe.
If you have any questions or concerns, please call our 24-hour hotline at 1-800-886-7273.